Storms cause roughly 3,300 CPS Energy customers to be without power Tuesday morning; outages mostly resolved

SAN ANTONIO – CPS Energy reported multiple power outages that left thousands of customers without power early Tuesday morning.

The energy company said they were aware of a major outage that happened near Government Canyon and the Helotes area on the far Northwest Side. Restoration specialists were working to find an exact cause. A final time of estimated time of restoration, however, has not been provided.

According to the CPS Energy power outage map, around 8 a.m., more than 3,300 customers were without power. The outages were reported as early as 5:30 a.m. By 11:30 a.m. Tuesday, the numbers were down to less than 750 CPS Energy customers.

A CPS Energy crew member was electrocuted Tuesday morning while working to restore a power outage, according to the Bexar County Sheriff’s Office. The man’s identity has not been released, but the Medical Examiner said he was 32 years old. You can read more about that incident by clicking here.

This is a developing story. Stay with KSAT 12 both online and on-air for more information.

CPS Energy has a map that you can view from your mobile device to see the power outages in your area.

During a power outage customers should:

• Stay informed by viewing the latest outage information on CPS Energy's outage map and receiving updates through Facebook and Twitter.
• Stay away from downed power lines! Treat all wires as if they are “live” (energized). Report damaged power lines immediately by calling 911 and CPS Energy at 210-353-4327.
• Protect electronic devices such as televisions, stereos, computers and printers with a power strip equipped with a surge protector to avoid sudden spikes and surges that could damage electrical devices when power is restored.
• Keep one light turned on to know when power has been restored.
• Keep refrigerator and freezer doors closed to keep food cold longer. According to the American Red Cross, an unopened refrigerator will keep foods cold for about four hours. Also, a full freezer will keep the temperature for 48 hours if the door remains closed.
• Use caution with candles and generators, carefully placing them so as not to create a fire or carbon monoxide poisoning hazard.
• Use caution when driving, as traffic signals may be disrupted.
• To report an outage or view a near-real-time map of affected areas, call 210-353-HELP (4357) or visit cpsenergy.com and click on Outage Center.