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‘While You Were Sleeping’: Dealing with other people’s dirty laundry is all in a night’s work for dry cleaning staff

Cowboy Cleaners’ employees arrive before sunup to spruce up clothing

SAN ANTONIO – At 2 a.m., Kirsten Thomas already is up to her elbows in the makings of a super-sized laundry day.

Before the sun came up, she already had loaded up several extra-large washing machines with piles of other people’s clothing.

One of several super-sized washing machines that Cowboy Cleaners uses to get laundry clean. (KSAT 12 News)

“It just comes natural, I guess,” she said, referring to her ability to work the unusual schedule. “But I take a nap in the afternoons.”

Thomas is a longtime employee of Cowboy Cleaners, a family-owned San Antonio staple, itself, for more than 40 years.

She helps to take a load off for customers from its six different stores, as well as those who take advantage of the at-home pickup service.

Inside a building on the city’s North Side, she washes and dries dozens of loads of laundry during the overnight hours.

George Andrews, meanwhile, works next door, handling dry cleaning duties.

He arrives after 3 a.m. each day and often finds his work has piled up already.

Still, he said, he aims to treat each item of clothing as though it is the only one.

"It’s garment by garment, it’s day by day,” Andrews said. “It’s our goal to make them look as close to brand new as possible that very same day.”

George Andrews, a dry cleaner at Cowboy Cleaners, works to steam out a stain. (KSAT 12 News)

Andrews has been working in the dry-cleaning industry for about three decades.

He said Cowboy Cleaners goes to great lengths to be as environmentally conscious as possible.

“We do reclaim the dry-cleaning solvent and reuse it,” he said. “It goes through a filtering process.”

It takes a human touch, though, to make sure the clothing comes out as clean as possible.

Both Andrews and Thomas spend time poring over each garment, looking for any areas that may require extra attention or treatment.

While spotting stains is a normal part of their job, they say they’ve often found surprises within the clothing.

“Credit cards, driver’s licenses, pocket knives,” Thomas said.

Andrews said his discoveries have included lipsticks, money and just about “anything you have in your pocket.”

Anything that is found is returned to the customers, he said.

Both say they feel lucky to have what they consider a dream job.

They also don’t mind doing it at an hour while other people are still in dreamland.


About the Authors
Katrina Webber headshot

Katrina Webber joined KSAT 12 in December 2009. She reports for Good Morning San Antonio. Katrina was born and raised in Queens, NY, but after living in Gulf Coast states for the past decade, she feels right at home in Texas. It's not unusual to find her singing karaoke or leading a song with her church choir when she's not on-air.

Tim Stewart headshot

Tim has been a photojournalist and video editor at KSAT since 1998. He came to San Antonio from Lubbock, where he worked in TV and earned his bachelor's degree in Electronic Media and Communication from Texas Tech University. Tim has won a handful of awards and has earned a master's in Strategic Communication and Innovation from Tech as well.

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