SAN ANTONIO – After the City of San Antonio issued two citations to a popular Northwest Side restaurant and bar this weekend for violating the state’s COVID-19 orders, the Texas Alcoholic Beverage Commission suspended the restaurant’s alcohol permit on Friday.
The suspension prohibits the sale of alcohol at The Well, located in the 5500 block of UTSA Boulevard, for 30 days.
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The venue was cited on Monday for overcrowding and not adhering to social distancing guidelines.
San Antonio Mayor Ron Nirenberg said he was “not surprised” to learn of the suspension.
“The governor has already indicated at the state level that they will be very aggressive,” Nirenberg said.
A city spokesperson told KSAT the city received complaints via social media and saw videos that showed overcrowding at The Well, which is partially outdoors, on Saturday evening.
“It’s horrible. Absolutely horrible. I was angered by what I saw on the tape, not just for just the blatant disregard for the well-being of other people, including those that were in that establishment, but also on behalf of all the other small business owners in this community that are trying to do it the right way,” Nirenberg previously said at the city’s COVID-19 briefing on Monday evening. “I’m glad that they were cited. The promoter will be cited and additional enforcement will happen as necessary.”
Enforcement data showed there were three separate calls to the city’s hotline on Saturday to complain about the bar.
One call stated the venue was exceeding maximum capacity and not following guidelines. Another call stated individuals were not social distancing or wearing masks, which was shown in some of the videos circulating on social media.
The data showed officer and enforcement teams were dispatched to the location and determined at that point, all ordinances were being followed and within occupancy limits. Copa-Wiggins said it was unclear when officers were dispatched.
Owner Lauren Stanley said the issue Saturday evening stemmed from a dispute between an event promoter and a hired security company.
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“Instead of waiting to settle the issue until after closing, the security company and its 10 staff members walked off the job,” Stanley said in the statement to KSAT-12.
Stanley said at the time, there was a line of people waiting to get inside and no security staff there to manage the situation.
“Once we realized what had happened, our restaurant managers worked as quickly as possible to put an internal security detail together, but our response as a team fell short. We are committed to doing better. We take full responsibility, have hired a new security company, and put new procedures into place to ensure we are in compliance with local and state regulations at all times,” Stanley said.
Stanley said The Well wants the general public and others in the food and beverage industry to know the bar takes “COVID-19 very seriously and are doing everything in our power to adhere to the requirements that allow us all to be open at this time.”
Concerned citizens can call 210-207-SAPD (7273) to report a bar or restaurant not following safety protocols. They can also email complaints@tabc.texas.gov or call 1-888-THE-TABC.