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Water outage forces guests to vacate downtown San Antonio hotel

Guests did not have proper sanitation or water, employee says

SAN ANTONIO – Guests staying at the Drury Plaza Hotel San Antonio Riverwalk have been asked to vacate the facility due to a lack of running water and sanitation concerns.

KSAT received emails from guests saying the hotel was forcing everyone to leave by 1 p.m. on Wednesday.

The concern from guests was with icy road conditions, it would be dangerous for them to leave and scramble to another location to shelter in place.

KSAT contacted the hotel and a staff member confirmed the hotel had been mandated by its corporate office to close because there was no running water in the building or proper sanitation measures.

The staff member said guests could not flush toilets or wash their hands. They added the hotel had also run out of food, but did have power in the building.

The closest nearby hotel, the Homewood Suites by Hilton Riverwalk location, was not experiencing power or water issues, but was at guest capacity.

KSAT reached out to the Drury Hotel’s corporate office for a statement on the situation, but had not received anything official as of 10 a.m.

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About the Author
RJ Marquez headshot

RJ Marquez is the traffic anchor/reporter for KSAT’s Good Morning San Antonio. He also fills in as a news anchor and has covered stories from breaking news and Fiesta to Spurs championships and high school sports. RJ started at KSAT in 2010. He is proud to serve our viewers and be a part of the culture and community that makes San Antonio great.

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