Skip to main content
Partly Cloudy icon
77º

Navigating holiday returns: best and worst store policies revealed

Consumer Reports highlights top retailers for hassle-free returns and those with strict conditions

As the holiday season wraps up, many find themselves in line at customer service, ready to return gifts.

While some stores offer hassle-free returns, others impose strict conditions. Consumer Reports has evaluated various retailers to identify those with the best and worst return policies.

Extended Return Windows

During the holidays, many retailers extend their return windows. According to Samantha Gordon from Consumer Reports, most stores offer a 60-day return period, with some extending it to 100 days for store cardholders.

Costco stands out by not imposing a time limit on most items. However, electronics often have shorter return windows.

Return Shipping Fees

Returning items by mail can incur costs.

L.L. Bean charges $6.50 per package unless the purchase was made with Bean Bucks or an L.L. Bean credit card.

GameStop’s mail return fee is $8.99.

Amazon, however, simplifies returns for Prime members by offering free shipping.

Walmart, Target, and several other retailers also waive return shipping fees.

Restocking Fees

Restocking fees can be a surprise for some.

Best Buy charges a 15% restocking fee on certain items like drones and digital cameras if the packaging is opened. For devices like phones and tablets, the fee is a flat $45.

Nordstrom, on the other hand, is known for its lenient return policy, handling returns on a case-by-case basis without requiring receipts or original tags.

Consumer Reports Tips

To ensure a smooth return process, Consumer Reports advises saving receipts, returning items promptly, and keeping the packaging unopened if possible.

Some retailers, like Best Buy and Home Depot, may require ID and use computerized systems to monitor return activity.


Loading...