Four years later, even the memory of the February 2021 freeze can be chilly.

Thousands of San Antonio Water System customers have been notified about possible lead in their water pipes, depending on the age of their homes.

The San Antonio Water System has already installed digital meters that can monitor hourly water usage for nearly half of its customers.

A water main break on Broadway St. is effecting UIW and the San Antonio Zoo.

The San Antonio Water System (SAWS) will conduct free line service inspections to identify lead and galvanized water lines on the same day President Biden set a 10-year deadline for cities to replace the piping.

San Antonio Water System crews were sent to clean up a sewer spill in the Northwest Side on Friday afternoon.

The Bexar County Medical Examiner has identified a man’s body found floating inside a water diversion tank at a SAWS treatment plant.

San Antonio Water System officials are working to restore pressures following a water main break.

A damaged sewer main prompted the spill, which dumped an estimated 50,000 gallons of domestic wastewater, potentially affecting the nearby Zarzamora Creek, according to a notice from the Texas Commission on Environmental Quality (TCEQ).

Over the last two months, SAWS has either shut off or threatened to shut off water services at some local apartment complexes.

People complained of water outages, low water pressure, and traffic problems after an underground water main on SE Military broke. It also caused part of a sidewalk to crumble.

The water break caused a sidewalk to collapse near Southeast Military and South Presa.

The water utility said this comes after thousands of dollars in unpaid bills.

KSAT Explains takes a closer look at how much of these chemicals can be in our drinking water and what San Antonio Water System and the Edwards Aquifer Authority found when testing for those chemicals.

The lost water costs the cities millions and heightens the state’s water supply challenges.

San Antonio Water System customers are now under newly established Stage 3 watering rules, the utility announced Tuesday.

Higher fines and a new surcharge for heavy water users are among the new proposed drought rules up for a vote before the San Antonio City Council on Thursday.

San Antonio Water System officials are hoping the city council approves new drought rules, which the city-owned utility says could help stave off harsher conservation measures.

San Antonio Water System expects it will end up repairing the “same or more” leaks as last year when it broke its own record.

San Antonio Water System trustees approved big changes to rules for how customers can water their lawns and how they’re punished for heavy water use during drought periods.

San Antonio Water System President and CEO Robert Puente will get a $133,254 bonus for his performance at the city-owned utility in 2023.

The San Antonio Water System is considering big changes to its rules for how its customers can water their lawns and how they’re punished for heavy water use during drought periods.

The first 1,000 people to attend San Antonio Water System’s annual ‘Spring Bloom’ event can receive a free plant! SAWS’ Spring Bloom event takes place on Saturday, March 9, from 9 a.m. to 1 p.m. at 2800 U.S. Highway 281 N.

The City of San Antonio, San Antonio Water System and more than 80 parties are joining the effort to stop the Texas Commission on Environmental Quality from allowing wastewater to be dumped into a local creek.

After years of fearing the rain, homeowners in a far north Bexar County neighborhood left the Bexar County Courthouse smiling.

Fire crews say they had to rely on water already on their trucks when they were battling a raging house fire Monday morning. They say the water pressure of the nearby fire hydrants was too low for them to use.

A puppy, dubbed "Pipa" fell into a residential clean-out valve and had to be gently nudged to safety for 200 feet by a SAWS team.

San Antonio Water System announced Friday the promotion of the first Hispanic woman to the role of Executive Vice President/Chief Operating Officer

San Antonio Water System officials are attributing the hundreds of water main breaks the utility has seen this summer to record pumping amid high demand for water.

A water main break on the county’s Northeast Side left a bus with students aboard stuck in a collapsed trench Monday afternoon, according to officials.

The San Antonio Fire Department said weak water pressure from nearby fire hydrants complicated firefighting efforts at the Frederick Apartments Sunday night.

San Antonio Water System crews worked overnight to fix a water main break on the city’s Northwest Side.

Comal Springs is one of the most prolific springs in Texas. It's only stopped flowing once before. Could it happen again?

San Antonio Water System crews are working to restore water service to several businesses that lost it after a local contractor’s work went awry, according to SAWS officials.

The San Antonio Water System has rented four portable HVAC units to help keep its field crews cool amid triple-digit temperatures.

San Antonio Water System is offering coupons for plants as part of the WaterSaver Program.

A messy situation is over for a West Side neighborhood after San Antonio Water System crews fixed a major water main break.

Many SAWS customers have been sharing their concerns and questions about a fee that appeared on their water bills last month.

San Antonio Water System’s annual Spring Bloom event is returning after a three year hiatus and that means free plants for gardeners.

San Antonio Water System is looking to fill a multitude of positions at its job fair this weekend.

The San Antonio Water System will replace pipe along the entire stretch of a Castle Hills street after six leaks in front of the same woman’s home since 2020.

San Antonio Water System officials have denied a damage claim filed by a Castle Hills homeowner, despite the same water pipe bursting over and over again in the woman’s front yard.

The Public Works Department and San Antonio Water System have given conflicting timelines on why a $972,000 road repair project in an east San Antonio neighborhood was interrupted earlier this year to make way for the installation of a new water main.

With freezing temperatures nearing, the San Antonio Water System is urging customers to prepare their homes now. Your KSAT Weather Authority is expecting arctic cold air to make its way into San Antonio on Thursday afternoon.

Where does the water for San Antonio, which sits on the edge of the Chihuahuan Desert, come from? KSAT Explains.

Crews with the San Antonio Water System are working to clean up a sewer spill on the Southwest Side.

Four of five residential San Antonio Water System customers could see their monthly bills drop under a new, proposed rate structure, though it would also mean higher bills for nearly all business and apartment complexes.

A year-and-a-half after faucets around Bexar County ran dry during the 2021 February Freeze, the San Antonio Water System has a $202 million plan to keep the water flowing should it happen again, and the utility is teaming up with CPS Energy for part of it.

The San Antonio Water System is dealing with a record-breaking year of water main breaks. The unprecedented year has wait times for repairs taking longer than what customers would like.

The massive North East side campus, which includes eight manufacturing facilities, topped the list of commercial users of water during the 12-month period by a wide margin.

The Business Journal obtained records from SAWS that show information about the highest users of potable water, providing insight into how much water these massive businesses and institutions use.

Rain is in the forecast across much of the state. But it won’t be enough to reverse the drought that has gripped Texas since last fall.

With no foreseeable outdoor watering changes in sight, San Antonio Water System is reminding customers that Stage 2 watering rules still apply.

Officials with the City of San Antonio, CPS Energy, SAWS and VIA held a briefing Monday about coordinated efforts to keep people safe in the extreme heat.

Crews with the Texas Department of Transportation and San Antonio Water System are working to repair a Southwest Side street due to a sinkhole.

A blocked sewer line has caused a sewer spill on the city’s far Northwest Side. Now, San Antonio Water System crews are working to clean up the site.

San Antonio Water System is offering coupons to customers as part of the WaterSaver Program.

San Antonio Water System officials said they are ready for winter weather after making “extensive preparations” in the past year.

An active robocall scam is targeting customers of the San Antonio Water System, according to SAWS officials.

All hands are on deck Thursday at the Bexar County Emergency Operations Center as they prepared for winter weather.

San Antonio Water System has launched a webpage that helps customers to prepare for emergencies that might affect their water services.

A raw, untreated water sample from a well on San Antonio's Northside during standard water quality sampling indicated the presence of E. coli bacteria, according to San Antonio Water System.

Water from a far West Side well has tested positive for E. coli bacteria, according to the San Antonio Water System.

The San Antonio Water System will install new electronic meters for customers over the next few years in order to help them better understand and control their water use, the utility said.

The San Antonio Water System announced a boil water notice Sunday afternoon for 700 homes and businesses west of I-10.

The City of San Antonio is considering using a $30 million chunk of the federal money it received from the American Rescue Plan Act to help pay off or pay down the overdue utility bills of struggling San Antonio residents.

San Antonio Water System crews responded to a a sewer spill that occurred at West Military Drive and Leon Creek, according to the San Antonio Water System.

A cleanup is underway on the city’s West Side following a sewer spill from recent heavy rainstorms, according to the San Antonio Water System.

San Antonio Water System is set to resume water shutoffs after a year and a half.

A moratorium on shutting off water due to lack of payment is coming to an end in San Antonio in October.

Crews responded to a sewer spill on Swiss Oaks Drive caused by recent rains "inundating sewer lines in the area," according to San Antonio Water System.

A representative from SAWS stated that their W-6 project at Highway 90 and Leon Creek was inundated by the Leon Creek floodwaters, filling the project pit and tunnel.

The City of San Antonio and the San Antonio Water System have lifted Stages 1 and 2 water restrictions effective Thursday.

A sewer spill cleanup is underway on the West Side following Saturday’s heavy rainfall, according to the San Antonio Water System.

SAN ANTONIO – The city of San Antonio and San Antonio Water System will close their bottled and bulk water distribution sites at 5 p.m. on Thursday. According to a news release, the decision to close the sites was made due to lower demand for bottled and bulk water after service was restored to all of San Antonio. The city will continue to provide bottled water delivery to vulnerable residents, including homebound seniors and apartment complexes with no drinking water, through Saturday. “Thanks to their efforts, we were able to distribute more than 500,000 cases of water and provide bulk water to our community.”AdSAWS is accepting applications from customers who need assistance making plumbing repairs to quickly restore service and minimize water loss. They can also get help filing an application by calling 210 233-FIXX (3499) or by emailing to CPR-SA@saws.org.

SAN ANTONIO – The San Antonio Water System Board of Trustees met Tuesday. One of the topics of discussion was how the public utility prepared for and responded to last month’s winter storm. Due to power outages and broken pipes, thousands of San Antonio homes were without running water for days during the week of wintry weather. Those with water were told to boil it for several days following the winter storm. Last week, San Antonio Mayor Ron Nirenberg announced that he would be forming a new committee to discover how the city can better prepare for situations like last week’s winter storm in the future.

SAN ANTONIO – San Antonio Water System is now accepting applications from customers who need help making repairs to broken pipes in order to restore service and minimize water loss after last week’s recent winter storm. The program provides assistance to repair burst pipes that resulted in a loss of water service to the residence or made it necessary to turn off water service to the home. The CPR program, in collaboration with the San Antonio Area Foundation, kicked off with $25,000 in seed money from Wells Fargo and a $250,000 donation from the San Antonio Spurs. To help SAWS provide assistance to as many residents as possible, the utility is asking residents and businesses to make a tax-deductible donation online. As an additional resource, the City of San Antonio has established the Emergency Resource Call Center and website to assist residents affected by the winter storm.

On the afternoon of Feb. 23, 2021, SAWS lifted all Boil Water Notices for customers after last week's winter weather. SAN ANTONIO – All San Antonio Water System customers in San Antonio can now use their tap water without boiling, utility officials announced Tuesday. SAWS’ water status map shows green for all of San Antonio. Here are steps recommended by the CDC following a Boil Water Notice:AdFlush pipes by running each hot and cold water faucet for two minutes. Flush, clean, and sanitize appliances that use tap water (such as ice machine and dishwasher) according to the manufacturer’s instructions.

SAN ANTONIO – Additional areas of San Antonio can now use their tap water without boiling, San Antonio Water System announced Monday. After completing the required water quality sampling, and in consultation with the Texas Commission on Environmental Quality, SAWS scientists determined that additional areas of San Antonio will be released from the boil water notice immediately. SAWS is continuing to test water samples from other pressure zones to release additional areas soon. A map of the areas released from the boil water notice is attached to this release and shown with a green color. The boil water notice remains in effect for all other areas of the city not shown in green on the map.

NEW YORK, NY - MAY 13: Actor Ricardo Chavira attends 2013 NBC Upfront Presentation Red Carpet Event at Radio City Music Hall on May 13, 2013 in New York City. There are still huge chunks of ice inside of pipes, blocking water flow and cracking pipes. Thank you @MySAWS pic.twitter.com/dbw8JEl8CY — Ricardo Chavira (@RicardoAChavira) February 20, 2021“I’ve been without water since Monday,” Chavira said. “There are still huge chunks of ice inside of pipes, blocking water flow and cracking pipes. Large chunks of ice = no water flow,” Chavira said.

SAN ANTONIO – San Antonio Water System CEO Robert Puente is picking up 1,001 lunch tabs for San Antonio residents. Puente is partnering with Lil Jay, Eatmigos, and some San Antonio restaurants. The promotion begins at 11 a.m.🌮Our CEO Robert Puente partnered w/ @llljayofficial, @eatmigos & #satx restaurants to pick up 1,001 lunch tabs today (Sun. This comes one day after San Antonio Mayor Ron Nirenberg did a similar promotion and picked up 1,000 lunch tabs on Saturday. RELATED: Mayor Nirenberg picks up 1,000 lunch tabs for residents on Saturday

SAN ANTONIO – Most areas in the city of San Antonio have had their water restored, according to the San Antonio Water System. SAWS announced Sunday morning that 98% of households have had their water restored, but a few areas still remain without water in the far North and Northwest Sides of town. As of 3:20 p.m. on Sunday, residents in the castle hills are have had their water service restored. Although water may be restored in most areas of the city, there are still plenty of areas that still fall under the active boil water notice that SAWS enacted last week. RELATED: Parts of San Antonio released from boil water notice, SAWS announcesCustomers that are still under the boil notice may not have a lack of water, but have a lack of pressure.

Boil water notice issued as city of Kerrville experiences ‘unprecedented strain’ on water systemSAN ANTONIO – Millions of residents across the state and in the San Antonio region have had to undergo a boil water notice following this week’s winter storm. The Boil Water Notice Rescinded for customers in the Enchanted River Estates water system , Public Water System ID No. Boil Water Notice Rescinded for customers in the River Bend Estates water system , Public Water System ID No. Boil Water Notice Rescinded for customers in the Lake Medina Shores water system, Public Water System ID No. Boil Water Notice Rescinded for customers in the Woodhaven Mobile Home Park water system , Public Water System ID No.

SAN ANTONIO – Lawyers for SeaWorld apparently had some concerns about the San Antonio Water System wanting to use its parking lot as a water distribution site for residents in desperate need of water. According to SAWS president and CEO Robert Puente, the lawyers had a lot of questions. The SeaWorld site was among seven water distribution sites at SAWS pump stations where the utility is giving away free water for customers who have no water or low water pressure due to the winter storm. The sites will be open until the water system is back to normal operating conditions. Check below for the water distribution site closest to you:NACO (drive-thru), 13655 O’Connor RoadSeale, 254 Seale RoadMission, 615 E Theo AveMaltsberger (drive-thru), 8910 Jones MaltsbergerUniversity (drive-thru), 7172 Hausman RoadSeaworld, 10349 Military Dr. W.SE Booster (drive-thru), 1208 S Loop 1604 W.Related:

The melted ice and snow on the roadways allowed for easier transit for people to fill their containers with water after being days without water due to frozen or burst water pipes. SAWS employees at some locations helped customers affected by the winter weather pump water. Customers for SAWS are required to bring their own 5-gallon bucket or water jug in order to receive a maximum of 5-gallons of water each day. Take care of turning it off right away.”Beginning Saturday, all water distribution pump stations will open at 8 a.m. and wrap up services at 6 p.m..Customers at the Seale, Mission and Seaworld locations must pump their own water. Check below for the water distribution site closest to you:

Volunteers are needed to help staff the distribution sites. Volunteer shifts are available Monday, February 22nd through Friday, February 26th from 8 a.m. to 6 p.m. Volunteers will assist with loading cases of water into vehicles and provide instructions at the distribution sites. Volunteer shifts are available Monday, February 22nd through Friday, February 26th from 8 a.m. to 6 p.m. Volunteers will assist with loading cases of water into vehicles and provide instructions at the distribution sites.

SAN ANTONIO – San Antonio Water System is opening seven water distribution locations at its pump stations on Friday to provide customers with water. As a precaution, the water should be boiled before drinking or used in cooking, mirroring the current boil water notice advisory for the city, officials said. The sites will be open until the water system is back to normal operating conditions. The city of San Antonio and the San Antonio Food Bank will also be setting up separate bottled water distribution sites throughout the city. Check below for the water distribution site closest to you:NACO (drive-thru), 13655 O’Connor RoadSeale, 254 Seale RoadMission, 615 Theo ParkwayMaltsberger (drive-thru), 8910 Jones MaltsbergerUniversity (drive-thru), 7172 Hausman RoadSeaworld, 10349 Military Dr. W.SE Booster (drive-thru), 1208 S Loop 1604 W.Related Stories:

SAN ANTONIO – San Antonio Water System customers can breathe a sigh of relief after officials say bills will be lower than expected for all customers. Residents in San Antonio have had to drip faucets to prevent pipes from freezing and some may have even had a leak due to a busted pipe from the below-freezing temperatures and wintry weather. This may have led to some concerns for residents on a potential spike in their next bill. “This extreme weather event has caused unimaginable hardships, and the last thing our neighbors need to worry about right now is their next water bill,” said SAWS president/CEO Robert R. Puente in a release. If you’re still unable to pay your bill’s full balance, visit SAWS’ website here.

SAN ANTONIO – San Antonio Water System customers should boil their water before drinking it until further notice. Puente said the boil water notice comes out of “an abundance of caution” due to low water pressure and said that only water used for drinking needed to be boiled. He said while there are small pockets of water outages in the middle of the city, low water pressure was a bigger issue for most customers. He also said that the lack of power isn’t the only issue for water customers right now. AdDistrict 8 Councilman Manny Pelaez asked SAWS officials how people could be expected to boil water without electricity.

SAN ANTONIO – The San Antonio City Council is holding an emergency meeting at 2 p.m. Wednesday to discuss issues related to the winter storm. Among the items to be discussed is how the city, CPS Energy and the San Antonio Water System have responded to the weather crisis. The emergency meeting comes on a day when nearly 242,000 CPS Energy customers remain without power. Stay InformedAs always, Your Weather Authority team will keep you updated. You can get the very latest forecast anytime by bookmarking our weather page and downloading the KSAT Weather Authority App - available for both Apple and Android devices.

SAN ANTONIO – As temperatures get above the freezing mark, San Antonio Water System officials are reminding people that it’s important to check your plumbing. You need to find out if any pipes have broken or cracked because leaks can cause lasting and costly water damage. Here’s the advice from SAWS:Please pay special attention to pipes in outside walls or unheated spaces because leaks from there could cause significant damage to homes and businesses. If you suspect a leak, shut off the main water service to your home and contact a plumber to make the repairs. Watch the video below to learn how to shut your water off at the meter:Also on KSAT:

SAWS is not going to shut the water off to the city. SAN ANTONIO – San Antonio Water System officials said Tuesday that rumors about the utility shutting off water to residents is not true. ‼️First, let us correct a rumor: SAWS is NOT going to shut water off to the city. Leave cabinet doors open under the kitchen and bathroom sinks to allow warmer room air to circulate over the pipes. Note: Once warmer weather has returned, it’s important to check the plumbing in areas that might have frozen.

SAN ANTONIO – San Antonio Water System crews are working to repair a sewer spill on the South Side. The sewer spill happened Sunday near the 8500 block of Mission Parkway. SAWS officials said the sewer main in the area ruptured and water is flowing into the San Antonio River. Crews will be working to stop the spill throughout the night and will continue to investigate causes for the spill Monday morning. For more details on the spill, visit www.saws.org/sewer.

SAN ANTONIO – Despite cooler temperatures on the horizon with November approaching, a lack of rain and unseasonably hot temperatures are forcing a return to Stage 1 watering rules, the San Antonio Water System announced. San Antonio entered Stage 1 in early July and came out of restrictions at the end of September. “San Antonio has missed the lower temperatures and rain we typically receive at this time of year. However, watering with a handheld hose is allowed any day, any time. RELATED: SAWS: San Antonio water ‘constantly tested,’ safe to drink

SAN ANTONIO – The San Antonio Water System will test an automatic metering system aimed at improving meter reading and billing capabilities while identifying water leaks quicker. According to a news release, the pilot program will be tested in three separate test areas across the city beginning in March 2021. Long term, this will result in savings, as well as better planning ability for our customers," SAWS Chair Jelynne LeBlanc Burley said. Total cost for the pilot phase is scheduled to cost $7.1 million, the release said. A similar program is used by water utilities in Houston, Austin, New York and San Jose.

TEXAS – As Texas officials work to clean Lake Jackson’s water system after it was contaminated by a deadly brain-eating amoeba, San Antonio Water System Officials assured customers that San Antonio’s water is safe to drink. “Rest assured, SAWS water is safe to use and drink," said Anne Hayden, SAWS Communications Manager. Hayden said 7,000 water tests are performed each year on San Antonio’s water. Crews will also thoroughly inspect the water system to see if unfiltered water is making its way into the water system. The latest information on San Antonio’s water quality can be found here.

SAN ANTONIO – Stage 1 watering rules will come to an end on Tuesday for San Antonio Water System customers. According to a news release, recent rains and cooler weather has sent the 10-day average for the Edwards Aquifer above the trigger of 660 feet. As a result, SAWS advised San Antonio City Manager Erik Walsh to end the watering rules that have been in place since July 10, which he agreed to do so in consultation with SAWS President/CEO Robert R. Puente, per city ordinance. While the city is returning to year-round watering rules, recent rains and seasonal drop in temperatures reduce the need for outdoor watering according to SAWS officials who urge residents to leave in place once-a-week watering. SAWS customers can still take advantage of SAWS WaterSaver coupons and rebates.

San Antonio – Local environmentalists are pushing for more transparency when it comes to San Antonio Water System projects. The announcement was made next to Mud Creek, near the Agua Vista plant on Hardy Oaks, where the groups say water from the Vista Ridge Pipeline project is wastefully dumped. A project 10 years in the making: Vista Ridge Pipeline is now online“This water's already been paid for, and it's just flowing down the creek. The Vista Ridge project was partially completed in April. Editor’s note: This story has been updated to include information about the Central Water Integration Pipeline (CWIP) project.

Conservationists push for more transparency from San Antonio Water SystemPublished: June 10, 2020, 10:27 pmSan Antonio environmentalists are pushing for more transparency when it comes to SAWS projects.

Published: May 23, 2020, 2:59 pm Updated: May 25, 2020, 10:47 amHELOTES, Texas – A boil water order was canceled for residents in Helotes on Monday morning, days after a significant water main break on Friday caused concern about the potable water supply. The San Antonio Water System rescinded its boil water notice around 10:30 a.m. Monday, according to a news release. Below is a map of the area where residents are currently affected by the water main break. Here is the area impacted by a boil order still in place for Helotes residents after water main break . Boil order issued after water main break in Helotes